Account & Login
Get help accessing your account, locating a subscription, or resolving sign-in problems.
Ask about my account Official SpanishPal customer support
How Can We Help?
Contact the SpanishPal support team for help with your account, subscription, payments, refunds, cancellations, or technical issues.
Official support channel
Account & technical help
Priority support for subscribers
Technical questionConversation or microphone help
Tell us what happened, which device or browser you used, and the steps that led to the issue.
Subscription assistancePayments, renewals or cancellation
Use the email address connected to your SpanishPal account so we can locate your subscription more quickly.
Helpful responseClear account-specific next steps
For your security, never include your password or full card number in a support message.
Official support email[email protected]
Free usersReplies normally within 1–3 business days.
Active subscribersPriority support, with replies normally within 24 hours.
Contact SpanishPal Support
Send Us a Support Request
Complete the form and our support team will reply to the email address you provide. Please use the email connected to your SpanishPal account whenever possible.
Tell Us How We Can Help
Provide your name, email address, and a clear description of the question or issue.
What can we help with?
Support for Your SpanishPal Experience
Choose the area closest to your question. Each link opens the same support form with a helpful starting message.
Technical Support
Report problems with conversations, microphone access, speech recognition, pronunciation, or other features.
Report a technical issuePayments & Billing
Ask about payment status, subscription renewals, duplicate charges, invoices, or billing information.
Ask a billing questionRefund Requests
Review the refund requirements and contact us with the relevant payment and usage information.
Request a refundCancel Subscription
Manage your subscription through your account or ask our support team to help you cancel future renewals.
Get cancellation helpOther Questions
Contact us about learning features, account information, certificates, or anything else related to SpanishPal.
Ask another question
Billing and subscription help
Refunds and Subscription Cancellation
Review the key requirements below, then use the official policy or account tools for complete information.
Need to Request a Refund?
You may request a refund when both of the following conditions are met, subject to our complete Refund Policy and any mandatory consumer rights that apply in your country or region.
- ✓The request is submitted within 24 hours of the initial purchase or subscription renewal.
- ✓Fewer than five conversation messages have been used during the applicable subscription period.
- ✓The request includes the account email, payment date, payment amount, and reason for the request.
Submitting a request does not automatically guarantee a refund. Each request is reviewed under the complete Refund Policy and applicable law.
Want to Cancel Your Subscription?
You can cancel future renewals through Subscription Management in your official SpanishPal account. If you cannot complete the cancellation yourself, our support team can help.
- ✓Sign in to the official SpanishPal account used for the purchase.
- ✓Open Subscription Management and cancel the active renewal plan.
- ✓Active subscribers receive priority support, with replies normally within 24 hours.
Cancellation prevents future renewal charges. A refund request is reviewed separately under the SpanishPal Refund Policy.
Frequently asked questions
Before You Contact Support
These answers cover the most common support, billing, refund, and cancellation questions.
Contact SpanishPalFree users normally receive a reply within 1–3 business days. Active subscribers receive priority support, with replies normally provided within 24 hours.
Please use the email address associated with your SpanishPal account. This helps our support team locate your account, subscription, and learning records more efficiently.
Sign in to your official SpanishPal account and use Subscription Management to cancel future renewals. If you are unable to complete the cancellation, email [email protected] or submit the form on this page.
You may request a refund within 24 hours of an initial purchase or subscription renewal if fewer than five conversation messages have been used during the applicable subscription period. Review the complete Refund Policy for all terms and applicable consumer-rights information.
Include your SpanishPal account email, payment date, payment amount, and payment method type. For your security, never send your password, security code, or full card number.
Describe what happened, the device and browser you used, the page or feature affected, and the steps that caused the problem. A screenshot may also help, but do not include sensitive account or payment information.
Check your spam or junk folder and confirm that the email address entered in the form was correct. You may also contact us directly at [email protected].
Still Need Help?
Send a support request or email our official customer service team. We will review your question and reply to the email address associated with your request.
✓ Free users: 1–3 business days✓ Subscribers: priority support✓ Official SpanishPal assistance